Bidspirit auction | FAQ'S Shipping, Delivery & Auction

FAQ'S Shipping, Delivery & Auction Terms 📦 Postage & Shipping – In-House & Third-Party Options We are proud to offer a professional in-house postage and packing service to ensure safe, efficient delivery of your purchases. Our aim is to make the process simple, transparent, and flexible for all our buyers. 📬 Delivery Cost Guide 📦 Band A – Small Items (Up to 750g) From £8.95 – Up to 35x25x2.5cm (Royal Mail Large Letter) Ideal for small, flat items sent in padded envelopes. Insurance required for items over £100 📦 Band B – Small Parcels (Up to 2kg) From £18.95 – Up to 45x35x16cm +£1.00 per additional lot in the same band Extra insurance required for items over £150 📦 Band C – Medium Parcels (Up to 20kg) From £28.95 – Up to 61x46x46cm +£1.00 per additional lot in the same band Extra insurance required for items over £250 🧳 Oversized or Fragile Items Items such as framed artworks, furniture, or non-standard lots require a custom shipping quote. We’re happy to work with you to arrange the best option, or recommend reliable couriers. 📧 Email: enquiries@nlbauctions.com 📞 Call: 07508 263421 🚚 How to Add Postage to Your Invoice After the auction, you’ll receive your invoice via email. To add shipping: Click “Request Shipping” on the invoice We’ll update and return it with your shipping costs included For help, contact our office anytime 📦 Shipping Responsibility & Insurance For items with a hammer price over £250, we take full responsibility for any loss or damage during transit when shipped via our in-house service (UK only). Insurance up to £10,000 is included. A £250 excess applies per claim. For items under £250, while we are not liable for damage or loss, we will assist with claims through the courier, provided shipping was arranged by us. If you arrange your own courier, NLB Auctions accepts no responsibility once items have left our premises. ⏱️ Delivery Timeframes We aim to dispatch items within 5 working days of cleared payment, typically on Thursdays and Fridays post-sale. During busy periods, allow up to 10 working days. Need it sooner? Contact us for expedited options. 🔍 Tracking & Updates All parcels are sent via tracked delivery. You’ll receive a tracking number via email once your item is dispatched. 🪑 Furniture Shipping We do not offer in-house shipping for furniture. However, we work with reputable local and national carriers and are happy to connect you with them for quotes. 🌍 International Shipping We do offer international shipping. Please email your lot number and full delivery address to: 📧 enquiries@nlbauctions.com We’ll provide a tailored shipping quote. ⚠️ Goods Excluded from Courier Compensation Certain items (e.g. glassware, ceramics, liquids, lighters, bladed items, weapons/guns, framed pictures, and furniture) are not covered under standard courier compensation. We can send these at your own risk, or you may arrange a specialist courier. We recommend: Postit4Me for fully managed and insured collections. 🛎️ Collection & Payment Terms All lots must be paid for and collected within 7 days of the auction. Uncollected items may incur storage charges. ✅ Refund & Condition Reports All items are sold as seen. Buyers are encouraged to: Attend viewings Request a condition report Use proxy inspections if unable to attend We want you to be happy with your purchase. If an item is not as described, non-working, or materially defective, please contact us as soon as possible — we are fair and approachable and will do our best to resolve genuine concerns. ⚠️ Please note: Concerns raised weeks after the auction may not be eligible for support. 🔁 Bidding Policy Bids cannot be cancelled once placed. If you change your mind: Use the “Edit Bid” feature to reduce your bid to the current leading amount or the lowest accepted bid If you win the lot, we can re-enter it into a future sale, but please let us know promptly